10/16/17 - These was a producton delay with the Confederate Liberty or Death Patches. They should be in later this week. So sorry with the delay. Also, Order volume has once again been high. Please allow extra time for shipping. Thanks!

FAQs

Common Questions

Order Lead times: 2-5 days as of 08/24/17 for in-stock items 10-12 days for PRE-ORDER items

Q) When will more order ship?

A) Usually within 2-3 business days if it's not a pre-order item OR the order does not contain pre-order items


Q) Can you ship the In-stock items and then ship the pre-order items when they come in?

A) Yes, but you have to request that at time of order in the comments box, otherwise I ship the entire order when the pre-order items come in.


Q) Will you ship overseas?

A) I can, but an additional cost.


Q) Do you provide tracking?

A) As of 8/24/17 - YES. Big Cartel does not have the mechanism to attach tracking to an order, so you'll either have to request the tracking # at time of checkout in the comments box.

We are planning to upgrade to STAMPS.com which will allow tracking to be automatically sent via email.


Q) I never received my order, what's going on?

A) From time to time orders get lost in the mail, or kicked back because of incorrect addresses being supplied. If they get kicked back, that sometimes takes 2-3 weeks (yeah, it's super slow). Basically, if you place an order for in-stock items and you don't get your order within a week, we'll work with you and get another order out to you.


Q) I need a large quantity of one or more items, can a bulk order be placed?

A) Yes, please use the contact form to get into comms with me.


Q) I want an item that is out of stock, can you order more?

A) Short answer is yes, but long as is - it depends. Some patches are a one-time production run, but others are continuous due to their popularity. Also, I cannot just re-order one or two patches, I have to order in large quantities to keep the prices reasonable.


Q) I need a large quantity of one or more items, can a bulk order be placed?

A) Yes, please use the contact form to get into comms with me.


Q) Can you do a patch in a certain color scheme for me?

A) Sure can, but one-offs or small quantities will increase the cost.


Q) I need a large quantity of one or more items, can a bulk order be placed?

A) Yes, please use the contact form to get into comms with me.


Shipping

We get asked a lot about shipping, including packing, international rate, blah blah blah...

We're trying to keep it simple. Domestic shipping (US) is $3.00 per order added at checkout.

Large orders may get bumped up to Priority at our discretion.

That shipping is bundled into the item price and covers materials and the cost of shipping itself.

International shipping is additional.

If there is something not covered, please contact us.